Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 10-15 business days. We have extended our returns timeframe to 15 days but are also experiencing delays in processing returns and refunds. Please read below for more information
Order Processing
In some cases, there will be a delay from when your shipping label is created, and when the carrier actually picks up the item from our warehouse. Due to COVID-19, processing times are taking longer than normal. Please note, it may take up to one week for this item to leave our facility. Items ordered together may not arrive in the same box. After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
Shipping
We are unable to ship to P.O. and A.P.O boxes.
Furniture and other oversized items travel via freight carriers which have extended processing and delivery times of up to one additional week. Rural and island deliveries have limited routes and delivery times may take longer than usual. In-stock items arrive approximately by the timeline noted above. To explore options to expedite or schedule delivery of a Doorstep item that is not on backorder, please contact us prior to placing your order.
Order Cancelations
Because your order is processed as quickly as possible, there is a 24-hour window for order cancelation during our normal business hours. Please call Customer Service at (913) 624-1228 or email us at info@thekozyplace.com immediately if you have placed an order in error. If the cancelation request occurs more than 24-hour after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.
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